1. Appliance Repairs

  • 1.1. Our one-off fixed charge covers you against the cost of the service engineer call out, diagnostics & labour regardless of the engineer’s duration or how many visits it takes him to repair that fault. The focus of the repair is based on the description of the fault we have been given.
  • 1.2. Any spare parts required will be charged separately (unless specifically stated otherwise).
  • 1.3. We aim to repair most domestic appliances, but the manufacturer, appliance type, model, and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only stock replacement parts for a given period.
  • 1.4. We require payment before the day of the engineer's first visit via Debit/Credit Card (exc. American Express). Payment for any parts that are to be ordered must be paid for prior to ordering. Parts that are not required, but have been paid for, will be refunded. Excluding special order items. If your items are a special order, you will be informed prior to payment.
  • 1.5. Our engineer will call out on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-2 working days of the call out. The item(s) will then be delivered to us within 3-5 working days of the order being placed. If the part(s) are not in stock this can take around 10 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases, these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.
  • 1.6. We do our utmost to attend on the date and time agreed with you at the time of booking, this includes bookings made via our website. However, occasionally may be unable to attend to the aforementioned. Should this happen, we will offer to reschedule the appointment date and time with you.
  • 1.7. We do not repair commercial appliances however we will repair domestic appliances installed in commercial premises. In such instances, we do not offer a guarantee on these repairs.
  • 1.8. We do not accept liability for any losses which you may incur before, during, or after, us providing our products/services. This includes, but is not limited to; food loss and laundry costs.
  • 1.9. If you wish Appliance Repairs to repair more than one appliance on your property each appliance will be charged at a discounted repair rate.
  • 1.10. Free parking or a valid permit to park must be provided to the engineer attending to your repair on behalf of Appliance Repairs. If this is not the case, you may be charged for parking. Please refer to our charges, or contact us, for more information.
  • 1.11. Should your appliance repair require the services of two (2) or more engineers for e.g. repairs to a tumble dryer that is stacked on top of a washing machine, additional charges may apply. This information can be provided to you upon request.
  • 1.12. We reserve the right to refuse to install any spare parts which have not been sourced through Appliance Repairs, or a representative of Appliance Repairs. Safety of our customers, and property, is our highest priority and we may enforce this right as we are unable to guarantee the validity or history of said spare parts.

2. Issues that may arise during your repair

  • 2.1. If at the time of the call out, the fault is found to be as a result of misuse, neglect, or poor installation or, the appliance type or fault is not as described originally we reserve the right to charge you the full labour rate.
  • 2.2. If we are unable to obtain spare parts from our suppliers to repair the appliance. Then we would be unable to fix your machine under such circumstances you will still be charged the full labour rate.
  • 2.3. Some repairs will require that the appliance is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances, we reserve the right to charge you the full labour rate.
  • 2.4. You are expected to give 24 hours’ notice when cancelling repairs. If we have already attended and the repair has started you will be charged the full labour rate.
  • 2.5. You shall provide safe and sufficient access for the installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence. We will endeavor to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area. Any damage must be reported to the engineer at the time of visit or within 48 hours to the Service Manager.
  • 2.6. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair, then you will be charged the labour rate.
  • 2.7. In the event of non-payment we shall take such action as we consider appropriate to recover our fees which may include engaging third-party debt recovery agents to recover the outstanding amount and/or instigating proceedings against you in the county court. In such cases, all costs will be added to the principal sum owing plus £30 admin fee and interest to recover costs levied by the Debt Recovery Agents.

3 Guarantee period

  • 3.1. All repairs carried out by Appliance Repairs, or an engineer acting on our behalf, are guaranteed for 6 months, for both labour and parts. This guarantee does not cover any subsequent unrelated breakdown/fault (s)/misuse to the appliance. It also becomes invalid if the appliance has been repaired, serviced, or spare parts installed or purchased by/from anyone other than Appliance Repairs or an engineer acting on our behalf, since our last visit, or the appliance is moved to a new address.

4. How to contact us or complain

  • 4.1. At first instance please call us and we'll always try to resolve your complaints as quickly as possible. Failing this we would like everything in writing so please email us on info@expertappliance.co.uk or message us on our WhatsApp number – 07534 353680.

 

 

5. Amending these Terms & Conditions

  • 5.1. We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions.

6. Data Protection

  • 6.1. Appliance Repairs and its third parties will use your information (which you or others have given to us) to provide you with any request service(s) and for administration (this could include recovery of any monies owing), marketing (by us or the companies we work with), marketing research, regulatory reporting, customer surveys, analytics and testing purposes, and to check and verify your identity.
  • 6.2. We may use your information to tell you about any offers, products or services which may be of interest to you.
    You may be contacted by post, telephone, mobile, WhatsApp email and/or other electronic messaging services.
  • 6.3. You may request a copy of your data. We may ask you for a admin fee of £10.